Primera Página – Agencia de Noticias – Bogotá. – On World Consumer Rights Day, the Superintendence of Industry and Commerce (SIC) deployed a delegation of professionals and experts at Eldorado Airport. The purpose of this was to guarantee, through different actions, the rights of buyers. The Superintendent of Industry and Commerce, Cielo Elainne Rusinque Urrego, and her team carried out a series of administrative visits to commercial establishments, in order to verify the timely indication of prices to citizens; good practices in terms of information and advertising; and metrological conformity of the scales where travelers’ luggage is weighed so that they are in accordance with the required standards. Likewise, it was verified that restaurants and establishments clearly inform the payment of the suggested tip, which should not exceed 10% of the total value of the bill. The superintendent informed that so far in 2024, 245 administrative sanctions have been imposed, for an amount totaling $9,048 million. In addition, there are 74 ongoing investigations against operators of tourism services, being the most sanctioned conducts the failure to comply with the obligations before the authorities; operating without National Registration; infringing the rules governing the activity; misleading advertising; and failure to comply with orders and instructions given. The official urged natural and legal persons that provide lodging or tourist accommodation services to report these acts.
In 2024, SuperIndustria has imposed $17.5 billion in fines for consumer rights violations
In addition, it reported 74 ongoing investigations against operators of tourism services, the most sanctioned conducts being the failure to comply with the obligations regarding the national registry of the sector. The entity is also conducting, among others, 217 preliminary inquiries against restaurants and bars for a
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